Fill out the appointment form below. After you submit it, we search for available appointments in your area for the same week. If nothing is open, you’re automatically scheduled for the following week. On Sunday of that same week, you’ll receive a text message with your service date for the upcoming week.
CompanyCam is our communication tool between Spa Owners and The Spa Guys. Pictures, videos, and notes are shared back and forth so everyone stays on the same page. Please take photos of your tub and the issue you’re seeing. We’ll send photos and videos of our diagnosis and repairs. Your CompanyCam access link is sent via email or text once you submit your appointment request. Bookmark it — it stays the same for every visit.
Spa Guy CompanyCam Account Access is sent via email/ text once you submit your appointment request. Please bookmark the link as it is cumulative for each visit.
Nope. As long as the tub, electrical, and hose are outdoors, you don’t need to be home. However, please stay available by phone for repair authorization and payment. The technician will send you a video of the diagnosis and can perform the corrective repair the same day about 90% of the time.
Once your service request is received, we look for openings in your area for the same week. If none are available, you’re scheduled for the following week. On Sunday of that same week, you’ll get a text message with your service date. While we do offer emergency service for an additional fee, most appointments are scheduled within six days on average.
While we offer emergency service for an additional fee, most services are scheduled for the following week with the average appointment being scheduled in 6 days.
First, there is a service fee for all appointments. This fee covers drive time to and from your location and the diagnosis/work performed. The fee is based on the type of service requested and your service zone. Everyone pays the same — whether you have five dollars or five million dollars. It costs what it costs. Please visit our Cost section for all fees.
Second, service fees are not applied to the repair. Doing so would only raise repair prices and act as a sales tactic. We don’t play the shell game.
Second, service fees are not applied to the repair as doing so would just result in higher repair costs and and simply a sales tactic and lack merit. We are not here to play the shell game.
Cash, check, credit/debit, Venmo, and CashApp. Most customers pay with a credit card over the phone.
Yes you can! Follow the instructions in your video on how to prevent freeze damage:
Yes. My wife loves your money, and emergency service fees benefit her and Kohl’s greatly. We can service you within 24 hours. See the Cost section and make your request. Caution: it is ridiculously expensive.
